{"id":503,"date":"2017-06-08T10:39:59","date_gmt":"2017-06-08T10:39:59","guid":{"rendered":"https:\/\/ariateliers.com\/curiosities\/"},"modified":"2022-05-11T22:18:15","modified_gmt":"2022-05-11T22:18:15","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/helloaria.de\/en\/faq-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=\u201d.vc_custom_1480660608661{margin-bottom: 70px !important;}\u201d][vc_column width=\u201d2\/3\u2033 offset=\u201dvc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-0 vc_col-md-12\u2033][vc_column_text]<\/p>\n

We are always ready to support you in all matters related to our services.<\/p>\n

We tried to give answers to the questions that are generally curious. If you are looking for answers to your other questions, send us a mail<\/a>, our contact form<\/a> You can reach us 24 hours a day, 7 days a week, or via Whatsapp.<\/p>\n

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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat's the Difference with Soy Wax?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Soybean wax is natural, does not soot, is not harmful to breathe, does not harm the environment, is long-lasting, recyclable, emits a better smell, leaves no residue.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat is Ceramic?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Ceramics are produced by firing clay, kaolin and similar materials at high temperatures, which are generally formed by the disintegration of rocks under external influences. In this respect, it is known as terracotta-based material among the people. After a certain production process, clay becomes a hard and non-deforming material that is not easily affected by any external influences except for some special factors. In the production of ceramic materials, it is possible to give the desired quality to the ceramic material by adding certain substances to the clay mud, with different shaping methods, and with a firing suitable for the mud used. It can withstand very high temperatures (1000-1600 Celsius).<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow Much Is the Shipping Charge?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>There is no shipping fee for all your purchases on ariateliers.com. You do not pay any fees for the safest packaging and shipping of the products.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tCan I Send Items I Have Bought Directly as Gifts?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>You can send a gift by sharing the name, address and personal message of the person you want to gift with us. Your gifts are packaged and sent in accordance with their purpose.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tCan I make changes to my orders?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>You can change the orders you place, add or remove products, change the address or change the recipient if it has not been shipped. Apart from all the transactions you can do on the system, you can let us know the transactions you want to perform by message or by sending an e-mail to hello@ariateliers.com.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhen is the refund of the products I canceled?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>If your product has not been shipped, you will be refunded within 2 hours of receiving your request. The time it takes for the money to reach your account is a matter of your bank. If you have canceled after the product has been shipped, your refund will be made immediately after the products reach us and the necessary checks are made.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow can we forward our special requests?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>You can reach us from the message section on our site, hello@ariateliers.com, our ari.ateliers instagram page or our whatsapp line and send your requests, questions or suggestions. You can forward it.<\/div>\n\t\t\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row css=\u201d.vc_custom_1480660608661{margin-bottom: 70px !important;}\u201d][vc_column width=\u201d2\/3\u2033 offset=\u201dvc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-0 vc_col-md-12\u2033][vc_column_text] We are always ready to support you in all matters related to our services. We tried to give answers to the…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/pages\/503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/comments?post=503"}],"version-history":[{"count":7,"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/pages\/503\/revisions"}],"predecessor-version":[{"id":1081,"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/pages\/503\/revisions\/1081"}],"wp:attachment":[{"href":"https:\/\/helloaria.de\/en\/wp-json\/wp\/v2\/media?parent=503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}